https://support.softgenetics.com/hc/en-us 2026-04-01T13:03:13Z https://support.softgenetics.com/hc/en-us/articles/25776344246292-Getting-Started-with-Mutation-Surveyor 2024-05-07T09:35:53Z https://support.softgenetics.com/hc/en-us/articles/25776965936148-How-do-I-download-a-GenBank-file 2024-05-07T09:36:13Z https://support.softgenetics.com/hc/en-us/articles/25777155971348-What-is-the-difference-between-a-network-and-local-license 2024-05-07T09:41:33Z https://support.softgenetics.com/hc/en-us/articles/25777549923604-How-can-I-purchase-a-license 2024-05-07T09:41:08Z https://support.softgenetics.com/hc/en-us/articles/25777654481684-Getting-Started-with-NextGENe 2024-05-07T09:37:08Z https://support.softgenetics.com/hc/en-us/articles/25777805934868-Getting-Started-with-Geneticist-Assistant 2024-05-07T09:37:49Z https://support.softgenetics.com/hc/en-us/articles/25777878565652-Getting-Started-with-GeneMarker 2024-05-07T09:38:27Z https://support.softgenetics.com/hc/en-us/articles/25778434719252-Getting-Started-wth-ChimerMarker 2024-05-07T09:39:02Z https://support.softgenetics.com/hc/en-us/articles/25778860534292-Getting-Started-with-GeneMarkerHID 2024-05-07T09:39:44Z https://support.softgenetics.com/hc/en-us/articles/25779129202580-Getting-Started-with-GeneMarkerHTS 2024-05-07T09:40:09Z https://support.softgenetics.com/hc/en-us/articles/25779307514772-Getting-Started-with-MaSTR 2024-05-07T09:40:18Z https://support.softgenetics.com/hc/en-us/articles/25779343653140-Getting-Started-with-NOCit 2024-05-07T09:40:24Z https://support.softgenetics.com/hc/en-us/articles/25965981616788-What-is-the-calculation-for-the-Phred-like-Score 2024-05-07T09:35:53Z https://support.softgenetics.com/hc/en-us/articles/26119636034964-How-Do-I-Import-Mutation-Surveyor-Data-into-Geneticist-Assistant 2024-05-07T09:35:53Z https://support.softgenetics.com/hc/en-us/articles/26119804924820-How-do-I-import-a-reference-genome-into-NextGENe 2024-05-07T09:37:08Z https://support.softgenetics.com/hc/en-us/articles/26119842157972-How-do-I-create-a-Template-for-AutoRun 2024-05-07T09:37:08Z https://support.softgenetics.com/hc/en-us/articles/26119908880660-Why-does-my-project-fail-to-complete 2024-05-07T09:37:08Z https://support.softgenetics.com/hc/en-us/articles/26119917663124-How-do-I-Import-External-Database-Annotation-Tracks 2024-05-07T09:37:08Z https://support.softgenetics.com/hc/en-us/articles/26119974416276-Why-doesn-t-Geneticist-Assistant-software-open 2024-05-07T09:37:49Z https://support.softgenetics.com/hc/en-us/articles/26120019686932-Why-is-the-HGVS-nomenclature-not-correct-for-many-variants-after-an-update-to-Geneticist-Assistant 2024-05-07T09:37:49Z https://support.softgenetics.com/hc/en-us/articles/26120049252756-What-raw-data-file-types-are-accepted-by-the-software 2024-05-07T09:38:21Z https://support.softgenetics.com/hc/en-us/articles/26120152460308-What-CE-instruments-and-chemistries-is-GeneMarker-compatible-with 2024-05-07T09:38:21Z https://support.softgenetics.com/hc/en-us/articles/26122335536020-What-raw-data-file-types-are-accepted-by-the-software 2024-05-07T09:39:02Z https://support.softgenetics.com/hc/en-us/articles/26122441215508-What-CE-instruments-and-chemistries-is-ChimerMarker-compatible-with 2024-05-07T09:39:02Z https://support.softgenetics.com/hc/en-us/articles/26122735466004-What-raw-data-file-types-are-accepted-by-the-software 2024-05-07T09:40:09Z https://support.softgenetics.com/hc/en-us/articles/26122754577172-Has-GeneMarkerHTS-been-validated 2024-05-07T09:40:09Z https://support.softgenetics.com/hc/en-us/articles/26123003832724-What-NGS-instruments-and-chemistries-is-GeneMarkerHTS-compatible-with 2024-05-07T09:40:09Z https://support.softgenetics.com/hc/en-us/articles/26123116616340-What-are-the-computer-hardware-requirements-for-GeneMarkerHTS 2024-05-07T09:40:09Z https://support.softgenetics.com/hc/en-us/articles/26123221160724-What-raw-data-file-types-are-accepted-by-the-MaSTR 2024-05-07T09:40:18Z https://support.softgenetics.com/hc/en-us/articles/26123226373268-What-are-the-computer-hardware-requirements-for-MaSTR 2024-05-07T09:40:18Z https://support.softgenetics.com/hc/en-us/articles/26123476363924-Has-MaSTR-been-validated 2024-05-07T09:40:18Z https://support.softgenetics.com/hc/en-us/articles/26123819622420-If-a-case-goes-to-trial-is-the-code-available 2024-05-07T09:40:18Z https://support.softgenetics.com/hc/en-us/articles/26123860608660-Is-training-included-with-the-purchase-of-MaSTR-software 2024-05-07T09:40:18Z https://support.softgenetics.com/hc/en-us/articles/26123921571348-What-raw-data-file-types-are-accepted-by-NOCit 2024-05-07T09:40:24Z https://support.softgenetics.com/hc/en-us/articles/26124005769236-What-are-the-computer-hardware-requirements-for-ChimerMarker 2024-05-07T09:39:02Z https://support.softgenetics.com/hc/en-us/articles/26124081204372-What-are-the-computer-hardware-requirements-for-GeneMarker 2024-05-07T09:38:21Z https://support.softgenetics.com/hc/en-us/articles/26144622845204-What-does-Mutation-Surveyor-do 2024-05-07T09:35:53Z https://support.softgenetics.com/hc/en-us/articles/26144685242516-What-types-of-mutations-does-the-software-detect 2024-05-07T09:35:53Z https://support.softgenetics.com/hc/en-us/articles/26144739426452-What-is-the-procedure-to-produce-results 2024-05-07T09:36:22Z https://support.softgenetics.com/hc/en-us/articles/26144763600404-Can-the-software-detect-somatic-mutations 2024-05-07T09:35:53Z https://support.softgenetics.com/hc/en-us/articles/26144793484948-What-are-the-advantages-of-the-software 2024-05-07T09:35:53Z https://support.softgenetics.com/hc/en-us/articles/26144821072532-Which-types-of-files-do-I-input 2024-05-07T09:35:53Z https://support.softgenetics.com/hc/en-us/articles/26144844177556-How-do-I-add-forward-and-reverse-samples 2024-05-07T09:35:53Z https://support.softgenetics.com/hc/en-us/articles/26144867417108-How-do-I-prevent-the-software-from-missing-mutations 2024-05-07T09:35:53Z https://support.softgenetics.com/hc/en-us/articles/26144885887508-In-the-Graphic-Analysis-Display-how-do-I-distinguish-between-real-and-unreal-mutations-in-the-electropherograms 2024-05-07T09:35:53Z https://support.softgenetics.com/hc/en-us/articles/26144915897236-What-does-Added-by-Computer-in-the-mutation-comments-box-signify 2024-05-07T09:35:53Z https://support.softgenetics.com/hc/en-us/articles/26144937606676-Which-type-of-settings-should-I-use-for-analysis 2024-05-07T09:35:53Z https://support.softgenetics.com/hc/en-us/articles/26144952568340-What-does-Deleted-by-Computer-in-the-mutation-comments-box-signify 2024-05-07T09:35:53Z https://support.softgenetics.com/hc/en-us/articles/26144984823828-How-can-I-exclude-poor-quality-data-from-the-mutation-report 2024-05-07T09:35:53Z https://support.softgenetics.com/hc/en-us/articles/26145018136980-How-do-I-reduce-false-positives 2024-05-07T09:35:53Z https://support.softgenetics.com/hc/en-us/articles/26145035853716-How-do-I-detect-all-possible-mutations 2024-05-07T09:35:53Z https://support.softgenetics.com/hc/en-us/articles/26145046616084-How-do-I-sort-forward-and-reverse-trace-files 2024-05-07T09:35:53Z https://support.softgenetics.com/hc/en-us/articles/26145056558356-How-do-I-make-my-comments-appear-in-the-output-reports 2024-05-07T09:35:53Z https://support.softgenetics.com/hc/en-us/articles/26145067787796-What-is-the-Lane-Quality-and-how-do-I-interpret-the-value 2025-06-17T16:28:39Z https://support.softgenetics.com/hc/en-us/articles/26145094085652-How-is-the-mutation-score-calculated-for-each-peak 2024-05-07T09:35:53Z https://support.softgenetics.com/hc/en-us/articles/26145107475860-What-is-the-function-of-the-Exclude-1st-Base-Difference-setting 2025-06-17T16:28:39Z https://support.softgenetics.com/hc/en-us/articles/26145128990868-When-should-I-use-the-BasePatch-setting 2025-06-17T16:28:39Z https://support.softgenetics.com/hc/en-us/articles/26145292155412-How-do-I-import-a-reference-and-external-annotation-tracks 2024-05-07T09:35:53Z https://support.softgenetics.com/hc/en-us/articles/26145309209364-How-do-I-run-database-backup-manually 2024-05-07T09:37:49Z https://support.softgenetics.com/hc/en-us/articles/26145354229908-Where-can-i-find-External-reference-links 2024-05-07T09:37:49Z https://support.softgenetics.com/hc/en-us/articles/26145373314068-How-do-I-Export-Variants 2024-05-07T09:37:49Z https://support.softgenetics.com/hc/en-us/articles/26145383465876-How-do-I-calculate-variant-statistics 2024-05-07T09:37:49Z https://support.softgenetics.com/hc/en-us/articles/26182287544980-Can-I-analyze-my-cDNA-samples-in-Mutation-Surveyor 2024-05-07T09:35:53Z https://support.softgenetics.com/hc/en-us/articles/26182320931988-How-do-I-make-sure-the-correct-gene-transcript-is-being-used-in-my-project 2025-06-17T16:28:39Z https://support.softgenetics.com/hc/en-us/articles/26182411930772-Why-are-there-red-allele-labels-on-some-of-the-peaks-and-the-label-is-OB-or-the-size 2024-05-07T09:38:21Z https://support.softgenetics.com/hc/en-us/articles/26182422353044-Why-are-there-red-allele-labels-on-some-of-the-peaks-and-the-label-is-OB-or-the-size 2024-05-07T09:39:39Z https://support.softgenetics.com/hc/en-us/articles/26182527672980-Why-did-my-Size-Call-Fail 2024-05-07T09:38:21Z https://support.softgenetics.com/hc/en-us/articles/26182549911188-Why-did-my-Size-Call-Fail 2024-05-07T09:39:02Z https://support.softgenetics.com/hc/en-us/articles/26182556997652-Why-did-my-Size-Call-Fail 2024-05-07T09:39:39Z https://support.softgenetics.com/hc/en-us/articles/26182570925460-After-analysis-the-egram-for-one-or-more-of-the-dye-channels-has-a-negative-Y-axis-range-at-the-low-MW-and-slopes-upward-to-0 2025-08-29T20:07:53Z https://support.softgenetics.com/hc/en-us/articles/28540080550804-Is-GeneMarker-compliant-with-21-CFR-part-11 2024-09-12T19:41:20Z https://support.softgenetics.com/hc/en-us/articles/28540098131860-Is-ChimerMarker-compliant-with-21-CFR-part-11 2024-09-12T19:41:20Z https://support.softgenetics.com/hc/en-us/articles/28540156780308-Is-GeneMarkerHID-compliant-with-21-CFR-part-11 2024-09-12T19:41:20Z https://support.softgenetics.com/hc/en-us/articles/30317071582100-What-is-the-current-version-of-Mutation-Surveyor 2024-09-12T19:41:19Z https://support.softgenetics.com/hc/en-us/articles/30317211996820-What-is-the-current-version-of-NextGENe 2024-09-12T19:41:18Z https://support.softgenetics.com/hc/en-us/articles/30317279374228-What-is-the-current-version-of-Geneticist-Assistant 2026-01-27T16:12:29Z https://support.softgenetics.com/hc/en-us/articles/30317328954516-What-is-the-current-version-of-GeneMarker 2024-09-12T19:41:18Z https://support.softgenetics.com/hc/en-us/articles/30317347301396-What-is-the-current-version-of-ChimerMarker 2024-09-12T19:41:17Z https://support.softgenetics.com/hc/en-us/articles/30317358730132-What-is-the-current-version-of-GeneMarkerHID 2024-09-12T19:41:17Z https://support.softgenetics.com/hc/en-us/articles/30317406614804-What-is-the-current-version-of-GeneMarkerHTS 2024-09-12T19:41:16Z https://support.softgenetics.com/hc/en-us/articles/30317417123860-What-is-the-current-version-of-MaSTR 2024-09-12T19:41:16Z https://support.softgenetics.com/hc/en-us/articles/30317473302932-What-is-the-current-version-of-NOCit 2024-09-12T19:41:15Z https://support.softgenetics.com/hc/en-us/articles/30317524897300-What-are-the-system-requirements-for-NOCit 2024-09-12T19:41:15Z https://support.softgenetics.com/hc/en-us/articles/30317588226196-What-are-the-system-requirements-for-MaSTR 2024-09-12T19:41:14Z https://support.softgenetics.com/hc/en-us/articles/30317667537300-What-are-the-system-requirements-for-GeneMarkerHTS 2024-09-12T19:41:14Z https://support.softgenetics.com/hc/en-us/articles/30317723067028-What-are-the-system-requirements-for-GeneMarkerHID 2024-09-12T19:41:14Z https://support.softgenetics.com/hc/en-us/articles/30317749063060-What-are-the-system-requirements-for-ChimerMarker 2024-09-12T19:41:13Z https://support.softgenetics.com/hc/en-us/articles/30317788338324-What-are-the-system-requirements-for-GeneMarker 2024-09-12T19:41:13Z https://support.softgenetics.com/hc/en-us/articles/30317803676436-What-are-the-system-requirements-for-Geneticist-Assistant 2025-01-14T12:06:29Z https://support.softgenetics.com/hc/en-us/articles/30317840511508-What-are-the-system-requirements-for-NextGENe 2024-09-12T19:41:12Z https://support.softgenetics.com/hc/en-us/articles/30317857594772-What-are-the-system-requirements-for-Mutation-Surveyor 2025-06-17T16:28:39Z https://support.softgenetics.com/hc/en-us/articles/33853999040660-Where-can-I-find-the-Online-Help-Manual-for-GeneMarkerHTS 2025-01-14T12:06:28Z https://support.softgenetics.com/hc/en-us/articles/33854024809620-Where-can-I-find-the-Online-Help-Manual-for-Geneticist-Assistant 2025-01-14T12:06:41Z https://support.softgenetics.com/hc/en-us/articles/33854057637652-Where-can-I-find-the-Online-Help-Manual-for-MaSTR 2025-01-14T12:06:40Z https://support.softgenetics.com/hc/en-us/articles/33854066214932-Where-can-I-find-the-Online-Help-Manual-for-NextGENe 2025-01-14T12:06:41Z https://support.softgenetics.com/hc/en-us/articles/33854149042708-ChimerMarker-FAQ 2025-01-14T12:06:40Z https://support.softgenetics.com/hc/en-us/articles/36249638537492-How-do-I-group-my-samples-for-MCC-analysis 2025-05-06T13:43:59Z https://support.softgenetics.com/hc/en-us/articles/37725891836948-How-do-I-change-which-gene-transcript-to-use-in-my-project 2025-06-30T15:46:44Z https://support.softgenetics.com/hc/en-us/articles/38309047567124-What-do-the-Trimming-settings-do 2025-06-17T16:32:42Z https://support.softgenetics.com/hc/en-us/articles/38309271096084-Can-Mutation-Surveyor-be-used-on-a-Mac 2025-06-17T16:32:42Z https://support.softgenetics.com/hc/en-us/articles/38309324878868-What-versions-of-Mutation-Surveyor-are-compatible-with-Windows-11 2025-08-22T19:08:27Z https://support.softgenetics.com/hc/en-us/articles/38493815292436-What-are-the-recommended-hardware-specs-for-processing-WGS-and-WES-data 2025-06-17T16:32:42Z https://support.softgenetics.com/hc/en-us/articles/38493817290388-What-versions-of-NextGENe-are-compatible-with-Windows-11 2025-07-07T15:54:24Z https://support.softgenetics.com/hc/en-us/articles/38493842323732-How-are-my-variant-annotations-applied-across-the-database 2025-06-30T15:46:44Z https://support.softgenetics.com/hc/en-us/articles/38493868210452-What-versions-of-Geneticist-Assistant-are-compatible-with-Windows-11 2025-06-17T16:32:43Z https://support.softgenetics.com/hc/en-us/articles/38682632953876-How-do-I-manually-perform-size-calibration 2025-10-21T15:15:33Z https://support.softgenetics.com/hc/en-us/articles/38740602924820-Why-are-there-red-underscores-in-the-electropherograms 2025-10-21T15:15:33Z https://support.softgenetics.com/hc/en-us/articles/38741064304020-How-to-differentiate-between-loss-of-resolution-from-amplification-issues-and-capillary-quality-in-samples-that-do-not-contain-internal-control-probes 2025-10-21T15:15:33Z https://support.softgenetics.com/hc/en-us/articles/38771927398932-What-versions-of-GeneMarker-are-compatible-with-Windows-11 2025-07-07T15:54:24Z https://support.softgenetics.com/hc/en-us/articles/38772004254740-What-versions-of-ChimerMarker-are-compatible-with-Windows-11 2025-08-22T19:07:01Z https://support.softgenetics.com/hc/en-us/articles/38969366694804-What-versions-of-GeneMarkerHID-are-compatible-with-Windows-11 2025-07-07T15:54:24Z https://support.softgenetics.com/hc/en-us/articles/39661464380564-How-to-Backup-and-Restore-the-MaSTR-Database 2025-08-25T15:33:09Z https://support.softgenetics.com/hc/en-us/articles/39664912200468-How-can-I-transfer-our-ChimerMarker-settings-files-user-management-database-panels-and-size-standards-to-a-new-computer 2026-01-12T16:01:09Z https://support.softgenetics.com/hc/en-us/articles/40079241626516-I-ended-my-CE-run-early-and-the-full-size-standard-was-not-captured-before-ending-the-run-How-do-improve-my-size-scores-and-calling 2025-08-25T15:33:10Z https://support.softgenetics.com/hc/en-us/articles/40521717594132-Removing-Personal-Health-Information-PHI-from-data-files 2025-08-29T20:08:23Z https://support.softgenetics.com/hc/en-us/articles/40739456317332-Removing-Personal-Health-Information-PHI-from-data-files 2025-08-29T20:08:23Z https://support.softgenetics.com/hc/en-us/articles/40739510428692-Removing-Personal-Health-Information-PHI-from-data-files 2025-08-29T20:08:23Z https://support.softgenetics.com/hc/en-us/articles/40740984360596-After-analysis-the-egram-for-one-or-more-of-the-dye-channels-has-a-negative-Y-axis-range-at-the-low-MW-and-slopes-upward-to-0 2026-03-03T18:19:18Z https://support.softgenetics.com/hc/en-us/articles/40741043678868-After-analysis-the-egram-for-one-or-more-of-the-dye-channels-has-a-negative-Y-axis-range-at-the-low-MW-and-slopes-upward-to-0 2026-03-03T18:19:13Z https://support.softgenetics.com/hc/en-us/articles/40871832550420-How-can-I-archive-the-relationship-testing-database 2025-09-15T18:33:26Z https://support.softgenetics.com/hc/en-us/articles/40955891387668-Can-I-modify-my-panel-to-use-a-different-Peak-Detection-Threshold-in-ChimerMarker 2025-09-15T18:33:26Z https://support.softgenetics.com/hc/en-us/articles/40960335516564-I-m-getting-an-EAccessViolation-error-while-using-GeneMarker 2025-09-15T18:33:25Z https://support.softgenetics.com/hc/en-us/articles/41092840720660-What-versions-of-MaSTR-are-compatible-with-Windows-11 2025-09-15T18:33:25Z https://support.softgenetics.com/hc/en-us/articles/41092908337940-What-versions-of-GenemarkerHTS-are-compatible-with-Windows-11 2025-09-15T18:33:25Z https://support.softgenetics.com/hc/en-us/articles/41094045595156-What-versions-of-NOCIt-are-compatible-with-Windows-11 2025-09-15T18:33:26Z https://support.softgenetics.com/hc/en-us/articles/41161645109524-How-do-I-remove-duplicate-reads-with-UMIs-in-I2-index-file-when-I-don-t-have-an-I2-index-file 2025-09-15T18:33:26Z https://support.softgenetics.com/hc/en-us/articles/41804841606548-How-do-I-export-donor-recipient-profiles-as-text-files-from-ChimerMarker 2025-10-21T15:15:33Z 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https://support.softgenetics.com/hc/en-us/articles/43733642711060-How-can-I-transfer-our-GeneMarker-HID-settings-files-user-management-database-panels-and-size-standards-to-a-new-computer 2026-01-12T16:01:09Z https://support.softgenetics.com/hc/en-us/articles/44365241868692-For-NextGENe-how-do-I-setup-a-new-user-on-the-same-or-new-device-and-how-do-I-transfer-NextGENe-to-a-new-device 2025-12-19T18:48:06Z https://support.softgenetics.com/hc/en-us/articles/47339770645140-How-can-I-display-allele-labels-to-avoid-overlapping 2026-03-24T21:20:30Z https://support.softgenetics.com/hc/en-us/articles/47339799339412-How-can-I-display-allele-labels-to-avoid-overlapping 2026-03-24T21:20:30Z https://support.softgenetics.com/hc/en-us/articles/47339801814420-How-can-I-display-allele-labels-to-avoid-overlapping 2026-03-24T21:20:30Z 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