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I'm getting an EAccessViolation error while using GeneMarker

Chris Trahan
Updated

EAccessViolation errors are typically due to memory or permission related issues.

If the error is due to memory

Depending on your computer specifications (such as available RAM), running GeneMarker while performing computer updates or running multiple software programs at the same time as GeneMarker can cause memory issues, since each software application will be competing for the available RAM on the computer. We recommend closing any applications that don't need to run at the same time as GeneMarker. If the software is not regularly closed when not in use, this can also cause issues.

 

If the error is due to permissions

Here are Instructions for Granting Permissions to the GeneMarker Program Installation Folder:

Default location for the program folder is

C:\Program Files (x86)\SoftGenetics\GeneMarker\Version#\

 

  1. Right-click the correct version folder within the C:\Program Files (x86)\SoftGenetics\GeneMarker\ folder as shown below

  2. Select Properties

     

  3. Go to the Security tab, click the Edit button in the center
  4. Click the check box to Allow Full Control
  5. Click the Apply button to apply the changes and restart the software



 
This should help give the software full read/write/modify permissions for GeneMarker's files.
 

Additional Permissions:

If the problem persists, open GeneMarker and go to View -> Preferences -> Others tab and confirm the file paths at the bottom of that screen as shown below. 


 

Below are the instructions for granting permission to the Panels and Size Standard folders for the default locations shown above, but if the default locations are not being used, please follow the file paths listed in your Preferences window, Others tab.

 

For Panels:
The default location is: C:\Program Files (x86)\SoftGenetics\GeneMarker\Version#\Panel

  1. Right-click the Panel folder from within the C:\Program Files (x86)\SoftGenetics\GeneMarker\Version# folder

  2. Select Properties

     

  3. Go to the Security tab, click the Edit button in the center
  4. Click the check box to Allow Full Control
  5. Click the Apply button to apply the changes and restart the software


 
For Size Standards:
The default location is C:\Program Files (x86)\SoftGenetics\GeneMarker\Version#\SizeStd

  1. Right-click the SizeStd folder from within the C:\Program Files (x86)\SoftGenetics\GeneMarker\Version# folder

  2. Select Properties

     

  3. Go to the Security tab, click the Edit button in the center
  4. Click the check box to Allow Full Control
  5. Click the Apply button to apply the changes and restart the software


 

For the Run Wizard Template files:
The Run Wizard Template files are called DataProcOptions.ini and ExpTemplates.ini

The default location for these files is C:\Program Files (x86)\SoftGenetics\GeneMarker\Version#

  1. Right-click each of these files (DataProcOptions.ini and ExpTemplates.ini) from within the C:\Program Files (x86)\SoftGenetics\GeneMarker\Version# folder
  2. Select Properties
  3. Go to the Security tab, click the Edit button in the center
  4. Click the check box to Allow Full Control
  5. Click the Apply button to apply the changes and restart the software

If the error persists, please reach out to SoftGenetics Technical Support at tech_support@softgenetics.com 

 

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